Quality Policy

In the constant search of continuous improvement of his System of Quality Management and found in the Mission e Vision that reflect the designments and values of all of his organizational culture, the VFA Administration, assumes as Quality Policy and commits oneself to:

GUARANTEE ONE´S CLIENT’S TOTAL SATISFACTION:

  • Producing and selling products and services that satisfy the necessities and expectations of one´s clients, meet the safety requirements and rules applicable while offering a good price/quality ratio;
  • Promoting relationships based on honesty and professionalism with one´s clients;
  • Offering ways and resources that promote Satisfaction and Fidelity growth from all clients, Productive capacity increase and supply of 100% according products in attractive due dates.

GUARANTEE ONE´S COLLABORATOR TOTAL SATISFACTION:

  • Promoting proximity/familiarity within all and high team spirit;
  • Promoting good work conditions, job stability and safety;
  • Guarantying an open relationship with superiors;
  • Promoting constant capacity development.

PROMOTE ECONOMIC GROWTH AND NEW MARKET EXPANSION:

  • Maintaining economic/finance stability and investment capacity;
  • Betting in disclosure means that promote Golfinho´s brand image and notoriety in national and international markets;
  • Developing a commercial strategy directed to the export of one´s products and to national leadership of the national market in swimming equipment.

PROMOTE ECONOMIC GROWTH AND NEW MARKET EXPANSION:

  • Maintaining a continuous improvement policy, planning, doing, verifying and acting in a transversal manner across all procedures;
  • Optimizing and modernizing constantly our internal and external means of communication so that necessary information is accessible and transmitted clearly to everyone (Collaborators, Clients and Suppliers);
  • Involving one´s suppliers in the principles and values of the organization.

CONCEIVE AND DEVELOP PRODUCTS THAT OFFER INNOVATIVE SOLUTIONS IN THE SWIMMING MARKET:

  • Probing clients about specific needs and offer a more diversified range of products that allows presenting more extensive solutions in the swimming market; ;
  • Betting on constant modernization of one´s machine park/productive equipment.